How to stop receiving messages

You can opt out at any time, without giving a reason and at no cost. Opting out takes effect immediately.

By SMS or WhatsApp

Reply to the message with any of these words:

STOP STOPALL UNSUBSCRIBE CANCEL END QUIT ALTO BAJA PARE CANCELAR SALIR

Just send the word. Capitalisation, accents and trailing punctuation do not matter.

By email

Use the unsubscribe link at the bottom of every email, or write to us.

To get help

Reply with HELP or AYUDA and you will receive the contact details of the business messaging you.

HELP INFO AYUDA

If you opted out by mistake

Reply with START or ALTA and you will start receiving messages from that business again.

START YES UNSTOP SI ALTA

What the opt-out covers

Opting out covers every message from the business that contacted you. If you receive messages from more than one business through this platform, each is handled separately, because each has its own consent.

If you still receive messages

Write to us and we will resolve it. Tell us the number or email address where you receive them and the name of the business, if you know it.